Kenya
Power and Lighting Company (KPLC) have proclaimed the selection of IBM
for an automated system that will deliver a real time rank of all
business processes. This will allow Kenya Power to enforce its
premeditated development plans.
KPLC
is totalling on technology to magnify its existing 2.6 million-client
base by another one million clients and to drive its existing
electricity generation capability from 2025 megawatts to 5000 plus
megawatts by 2015.
The
company strategies to roll out electricity distribution facilities
across more areas of Kenya as its pushes a widespread approach to catch
more demand from under-served regions.
The
fresh system will amalgamate data from ten key operational foundations
to deliver a single view of enterprise data. This new infrastructure
will use innovative IBM analytics to permit KPLC to study and relate
real time and historical data to improved monitor business operations
and trends, and expect future electrical needs. This now permits KPLC
teams to access data on demand on one dashboard compared to 10 different
dashboards.
The
real-time analytics can be retrieved through cloud computing,
permitting executives working remotely to use mobile devices to view
data pooled from all junctions of the company.
This
will make available matchless insight into the electricity company's
operations, and permit instant decision making to help recover business
performance.
The
new solution will also afford superior awareness into customer needs.
Presently, KPLC has a number of different systems for billing, customer
relationships and matching customer information with government census
details.
The incongruent data sources make it problematic to collect and conglomerate data to produce eloquent customer insights.
The
IBM solution makes available a central repository for various data
sources and the analytic capabilities reconcile, correct, and
quality-assess the information to provide a consolidated view of Kenya
Power's customers.
Based
on this opinion, the company will be able to mend the call center
experience, improved identify customer needs and match new services to
meet these needs.
"The
analytics solution gives us the ability to rapidly perform complex
queries on data," said Dr Ben Chumo, CEO, KPLC. "For example, we can
better understand the varying needs of our customers across different
regions in Kenya based on customer buying behavior or manage the power
grids more efficiently in specific areas during certain times of the
day."
A
full reliance on often erratic rainfall arrays to power hydroelectric
generators has stimulated Kenya to branch out its energy source, with
coal and geothermal sources emerging as new energy sources.
In
line with this swing, Kenya Power is intense to comprehend how its
existing customers are using power with a view to rearrangement its
setup to better aid high value and essential clients.
The
new technology enactment is expected to help Kenya Power understand the
dynamics behind its customers' use of power as well as instrument power
distribution monitoring on a real time basis.
Working
with its Business Partner the Symphony Group, IBM developed a complete
solution for Kenya Power that includes: hardware (System z BC-12 server,
DS8870 storage, PureData for Analytics), software (zOS, DB2, Tivoli,
Cognos, InfoSphere and SPSS) as well as IBM services and training.
Mr.
Deon Newman, IBM Vice President System Z, spoke about how the
conglomerate between IBM and KPLC will help to solidify Kenya Power
powers position in Africa.
"Kenya
Power is partnering with IBM on what is really a landmark technology
deal; this positions Kenya Power as one of the leading technology
institutions not just here in Kenya but also in East Africa and Africa"
Mr Deon Newman said.
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