In
a way to scoop out its bazaar share through total quality service
delivery, Samsung Electronics West Africa opened a new superior service
centre in Nigeria. Meant to develop consumer brand experience, the
centre assists as a training facility for Samsung device users as well
as provides visitors with all-inclusive lifestyle accessing services,
including on-the-spot software upgrades and information on how to make
the best use of Samsung's smart ecosystem by operating accessories,
content and service offerings that are accessible from the company.
Cleverly
located in the soul of Lekki, Lagos, Samsung's new Customer Service
Plaza delivers consumers with prompt entrance to service, repairs and
enquires on Samsung's full range of audio-visual, mobile and computing
devices in a standalone location.
Meant
to develop consumer brand experience, the centre assists as a training
facility for Samsung device users as well as provides visitors with
all-inclusive lifestyle accessing services, including on-the-spot
software upgrades and information on how to make the best use of
Samsung's smart ecosystem by operating accessories, content and service
offerings that are accessible from the company.
The
Lekki Customer Service Plaza, the newest in the series of Samsung's
roll out of premium, ultra-modern service centres all over Nigeria,
fetches the total number of the company's customer service outlets in
the country to 29, with 11 centres in Lagos alone.
Managing
Director, Samsung Electronics West Africa, Brovo Kim echoed the
company's promise to providing its customers with sound, expedient and
flawless after-sales service infrastructure.
"Given
the overwhelming support that we have received from our customers, we
have embarked on a plan to roll out new brand shops and customer service
centres in strategic locations across Nigeria. Today, we are happy to
deliver to our customers our Lekki service centre, which has been
designed to meet the latest global standards," Kim said.
He
added: "We have always applied a customer-centric approach to our
business - with us, the customer comes first. Our customers in Lekki and
its surrounding communities can now enjoy peace of mind and rest
assured that a service centre that can handle both major and minor
repairs for their mobile and computing devices, as well as their
consumer electronics and home appliances, is just around the corner".
Presenting a comprehensive range of services alongside a
state-of-the-art inland, the new Samsung Customer Service Plaza delivers
consumers with the finest service experience, demonstrating Samsung's
irrefutable leadership in technology invention. The centre is operated
by highly trained engineers and also grips genuine spare parts for
Samsung's range of mobile devices, curved and ultra-high definition
televisions, microwave ovens, air conditioning units and refrigerators,
among other appliances.
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