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Thursday, 11 December 2014

A New Premium Service Centre by Samsung

In a way to scoop out its bazaar share through total quality service delivery, Samsung Electronics West Africa opened a new superior service centre in Nigeria. Meant to develop consumer brand experience, the centre assists as a training facility for Samsung device users as well as provides visitors with all-inclusive lifestyle accessing services, including on-the-spot software upgrades and information on how to make the best use of Samsung's smart ecosystem by operating accessories, content and service offerings that are accessible from the company.

Cleverly located in the soul of Lekki, Lagos, Samsung's new Customer Service Plaza delivers consumers with prompt entrance to service, repairs and enquires on Samsung's full range of audio-visual, mobile and computing devices in a standalone location.

Meant to develop consumer brand experience, the centre assists as a training facility for Samsung device users as well as provides visitors with all-inclusive lifestyle accessing services, including on-the-spot software upgrades and information on how to make the best use of Samsung's smart ecosystem by operating accessories, content and service offerings that are accessible from the company.

The Lekki Customer Service Plaza, the newest in the series of Samsung's roll out of premium, ultra-modern service centres all over Nigeria, fetches the total number of the company's customer service outlets in the country to 29, with 11 centres in Lagos alone.

Managing Director, Samsung Electronics West Africa, Brovo Kim echoed the company's promise to providing its customers with sound, expedient and flawless after-sales service infrastructure.

"Given the overwhelming support that we have received from our customers, we have embarked on a plan to roll out new brand shops and customer service centres in strategic locations across Nigeria. Today, we are happy to deliver to our customers our Lekki service centre, which has been designed to meet the latest global standards," Kim said.

He added: "We have always applied a customer-centric approach to our business - with us, the customer comes first. Our customers in Lekki and its surrounding communities can now enjoy peace of mind and rest assured that a service centre that can handle both major and minor repairs for their mobile and computing devices, as well as their consumer electronics and home appliances, is just around the corner". Presenting a comprehensive range of services alongside a state-of-the-art inland, the new Samsung Customer Service Plaza delivers consumers with the finest service experience, demonstrating Samsung's irrefutable leadership in technology invention. The centre is operated by highly trained engineers and also grips genuine spare parts for Samsung's range of mobile devices, curved and ultra-high definition televisions, microwave ovens, air conditioning units and refrigerators, among other appliances.

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